Rogers Wireless is Great at Pissing Off Its Customers – Updated

Update as of Sept 16 at 1:36 PM: Thanks to my readers and Facebook friends this article got enough social play to earn the attention of the Office of the President of Rogers which contacted me and resolved the entire issue within a couple of hours. They also extended to me a $100 credit for my trouble. I now have my new phone and I love it… despite the mess required to obtain it. This does nothing to excuse the amount of effort this took to get the appropriate attention but I did appreciate their efforts and will continue with Rogers for now; if simply for the convenience of not having to switch. I hope this experience and its ultimate conclusion assists others if they encounter the same situation.

——– The Original Post ——–

Rogers Wireless, you are GREAT at pissing off your customers!

I hope anyone reading will share this article to warn others of the service they can expect. Even after being with Rogers for over 12 years!

Rogers Wireless sucks

I chose to upgrade my Rogers Wireless phone by calling in rather than risk a long line up in the store… HUGE mistake. I have faced nothing but ridiculous excuses around the upgrade of my new phone and its lack of arrival. Apparently it is back-ordered and they can’t cancel my order so I can pick it up at my local store which has stock.

They told me the phone would arrive in 5-7 business days, it is now the 9th business day, I have no phone and I have been told it will take another 5-7 business days for them to figure out how to cancel my original order at which time I can then go and spend more time at the local store to finally get my upgrade (if it isn’t out of stock by then). Complete and utter incompetence laden with bureaucracy. I am now seriously looking at Telus for my cell phone needs… not that it is going to be that much better I expect but perhaps a lesser evil.

But it isn’t nearly that simple… you should see how badly they dicked me around. Continue reading

The Best Tools to Free Up Disk Space on Your Hard Drive

If there is one thing I cannot stand it is how quickly my Windows computers pile up with garbage files that eat away at computer performance. In fact, I dare say I am a bit of a fanatic about how fast my computer runs – it must be speedy!! As a result, I have wound my way through a number of crappy programs over the years to find these few nuggets that really save me from pulling out my remaining hair. I expect over time this list will grow but here are a few tried and true programs I have used.

I feel it is important to note that here and there I have used affiliate links when linking to programs I recommend. This does not take away from the fact that I do 100% recommend each program; I simply figure I needed to link to the products anyway so why not make a dollar or two?

Favourite #1: WinDirStat (Free)

WinDirStat is a small program that, when run, will read all of the files on whatever drive you select and then provide you with a number of ways to find files that are taking loads of space on your hard drive. Continue reading

Best Price Qi Charger for Nexus 4

An image of a cheap Qi charger for the Nexus 4I got my Nexus 4 the other day and I am totally fascinated with the idea of a wireless charging station which is why it irritated the hell out of me to see the pricing of such technology; $50 and up because of the demand. Well, I came across a beauty of a deal on Amazon.ca today! Just $33 with shipping included for a Qi-certified wireless power pad for the Nexus 4It is available on Feb 15th but you can pre-order it now. I did!

Additionally, here are some other non-standard (i.e. not like the most commonly referenced  Duracell Qi Inductive Charger) Qi-charging products I found while doing my research. Continue reading

Netflix for Android Works on the Xperia Arc

Thanks to the ever-awesome XDA Developers I now have a working version of Netflix on my Sony Xperia Arc! This is going to make my little boy very happy on the next car trip!

You should know the Netflix for Android APK is available here and that, at least in my case, it was not available in the Android Marketplace so this is the only way I know of to get it as of Aug 2011. Those who have an Xperia Arc or have tried one will know that movies look unbelievably awesome on its Bravia screen so go and get this installed ASAP if you can. Continue reading

Microsoft Office Costs 25% More in Canada to Download

There are few things I despise more than getting cheated out of my hard earned money just because I am in Canada instead. This is especially true when there appears to be no reason other than greed!

Is Microsoft Price Gouging Canadians? My Experience Says Yes!

A screenshot I took of Microsoft Office 2010 shown at what turned out to be the USA price of $279.99I needed to get another copy of Office 2010 Home and Business for one of my staff. So, I went to Google and searched for the Office 2010 purchase & download site. I went there and found Office Home and Business 2010 for sale for a reasonable $279.99. When I clicked “Buy Now” I was taken to a page where… much to my surprise and annoyance the price increased to $349.99 !! What the hell??

For a while I just kept trying to find some reason why it increased in price and I didn’t figure it out until I looked at the two URLs of the websites:

  1. The address for page 1 (the MS Office order page):
    http://office.microsoft.com/en-us/home-and-business/?CTT=5&origin=HA101810737
    .
  2. The address for page 2 (the shopping cart):
    http://www7.buyoffice.microsoft.com/can/basket.aspx?cache=1165662165&culture=en-CA
    . 

Continue reading