Rogers Wireless is Great at Pissing Off Its Customers – Updated

Update as of Sept 16 at 1:36 PM: Thanks to my readers and Facebook friends this article got enough social play to earn the attention of the Office of the President of Rogers which contacted me and resolved the entire issue within a couple of hours. They also extended to me a $100 credit for my trouble. I now have my new phone and I love it… despite the mess required to obtain it. This does nothing to excuse the amount of effort this took to get the appropriate attention but I did appreciate their efforts and will continue with Rogers for now; if simply for the convenience of not having to switch. I hope this experience and its ultimate conclusion assists others if they encounter the same situation.

——– The Original Post ——–

Rogers Wireless, you are GREAT at pissing off your customers!

I hope anyone reading will share this article to warn others of the service they can expect. Even after being with Rogers for over 12 years!

Rogers Wireless sucks

I chose to upgrade my Rogers Wireless phone by calling in rather than risk a long line up in the store… HUGE mistake. I have faced nothing but ridiculous excuses around the upgrade of my new phone and its lack of arrival. Apparently it is back-ordered and they can’t cancel my order so I can pick it up at my local store which has stock.

They told me the phone would arrive in 5-7 business days, it is now the 9th business day, I have no phone and I have been told it will take another 5-7 business days for them to figure out how to cancel my original order at which time I can then go and spend more time at the local store to finally get my upgrade (if it isn’t out of stock by then). Complete and utter incompetence laden with bureaucracy. I am now seriously looking at Telus for my cell phone needs… not that it is going to be that much better I expect but perhaps a lesser evil.

But it isn’t nearly that simple… you should see how badly they dicked me around. Continue reading

Applying the Cyanogen Rogers 911 Fix on a HTC Dream

I am sorry if the following notes Greek to you, but if it is then you should probably get a bit more acquainted with the Android updating tutorials at the XDA Developers Forum. After all, you don’t want to brick your phone – not a pleasant situation I would imagine (knock on wood!)

The Cyanogen LogoSo tonight I followed the instructions to update my HTC Dream’s radio in order to bypass having to install Roger’s extremely annoying 911 update. The ultimate goal is to get data functionality back on my phone and since everything worked perfectly I can now confirm I have the right radio version – no problem at all.

Here is the tutorial I used: Updating Rogers Dream Radio

The rest of these notes are based entirely on that tutorial which worked like a dream (pun intended). Also, you may wonder why the heck I published this… the fact is I don’t always recall all of my previous steps and this seems like a great way to post something like a journal entry for myself later while also showing (anyone interested) how my process went. Oh, and if you want to jump to the one little piece of help I provide in this post, just jump to the content in red.

Part 1- Prerequisites Continue reading